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​What AI is Actually Changing (It’s Not What You Think)

by Tony Quinlan on Jan 29, 2026 10:00:01 AM

Humanoid robot interacting with a human hand through a digital interface, representing artificial intelligence.

I’m going to start with two admissions. Firstly, I can’t remember my partner’s mobile number. Not perhaps the most drastic admission - but I grew up with landlines, knowing necessary numbers off the top of the hat. Now, I can’t make it stick the same way. This isn’t about getting olde …

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​How People Think We Got Here

by Tony Quinlan on Jan 22, 2026 10:00:01 AM

Letter tiles spelling the word ‘CHANGE’ arranged on a dark background.

“Well we know where we’re going, but we don’t know where we’ve been.”

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Topics: SenseMaker

The Problem With Leaders As Heroes

by Tony Quinlan on Dec 5, 2025 11:30:00 AM

A caped figure stands alone on a hilltop overlooking a city at sunset, embodying the heroic leadership narrative that limits organisational potential.

We've built entire mythologies around heroic leadership. The visionary founder who saw what others couldn't. The turnaround specialist who saved the dying company. The innovative CEO who disrupted an entire industry. (Picture them in your mind for a moment. Chances are, most of them a …

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Topics: Leadership

When Smart People Realise They've Been Using Hammers on Everything

by Tony Quinlan on Oct 6, 2025 12:00:00 PM

Workshop participants collaborate at round tables with laptops and colourful sticky notes on windows during complexity training session.

The moment I remember most clearly happened on day two of a workshop in Silicon Valley. An engineering director - let's call him David - suddenly stopped mid-conversation and said, "Oh. Oh, we've been treating our culture change like a technical problem, haven't we?"

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Stop Telling Stories, Start Sharing Examples

by Tony Quinlan on Sep 26, 2025 10:30:00 AM

A woman speaks to colleagues during a workshop, using practical examples on a flip chart to explain ideas and guide a leadership discussion.

I was facilitating a leadership retreat last month when someone asked me to talk about narrative and storytelling. I hadn't touched this topic in depth in a while (although it's where I started my journey as Narrate, over 25 years ago), but I found myself improvising a two-hour sessio …

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Topics: Stories

Culture Isn't Your Values - It's Your Landscape

by Tony Quinlan on Aug 28, 2025 10:30:00 AM

A stone church tower with bells overlooking a valley at sunset, symbolising how organisational culture is shaped by the surrounding landscape and paths taken.

Last week, I was walking through the hills with a group of executives on a corporate retreat. We'd stopped at the top of a valley, looking across to a church on the opposite hillside, when one of them asked about changing their company culture.

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Topics: culture change

From Chaos To Clarity: Why Your Team Isn't As Lost As You Think

by Tony Quinlan on Aug 22, 2025 12:00:00 PM

White wooden figures scattered on a purple background next to an organised pyramid on blue, symbolising the shift from confusion to clarity in teams working through chaos.

The moment I remember most clearly happened during a workshop with a Silicon Valley team last month. Twenty minutes into our session, the project lead looked up from the whiteboard and said, "Wait, there's actually nothing here that's truly chaotic."

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Topics: Complexity

When Three Teams Became One (And Actually Meant It)

by Tony Quinlan on Aug 20, 2025 10:30:00 AM

A facilitator leads a group workshop where employees stand in discussion circles, exploring differences and similarities as part of a team-building and organisational change exercise.

Most team mergers try to eliminate differences and create alignment. We discovered the opposite approach worked better - embracing those differences and letting them become strategic advantages. Here's how that played out with a Unilever R&D team.

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Topics: case study

Understanding Company Culture As A Living System

by Tony Quinlan on Jul 31, 2025 12:30:00 PM

Members of a team promoting positive work culture across their organisation.

You know that moment when you realise that your carefully planned culture initiative is being quietly undermined by the very people it's meant to help? Or when you see teams somehow pulling together brilliantly during a crisis, despite all your formal processes saying they shouldn't b …

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Navigating Organisational Complexity: When Small Changes Create Profound Shifts

by Tony Quinlan on Jul 30, 2025 12:30:00 PM

A diverse group of professionals collaborating in a modern meeting room, representing a company working to foster a positive organisational culture within a complex structure.

You know those moments when everything at work feels impossibly tangled? When a straightforward project somehow spirals into a complex web of unexpected challenges, interdependencies, and unintended consequences? If you've experienced the frustration of watching a simple change ripple …

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