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Emergent Behaviours (And Culture) Are Patterned But Not Predictable

by Tony Quinlan on Feb 25, 2025 12:30:00 PM

A hand carrying a solution highlighting how emergent behaviour can develop and be addressed in the workplace.

Most people crave predictability in their organisations. It’s a natural human instinct to want control and structure, and many believe that achieving this would simplify the challenges of leadership. We plan strategies, set goals, and create processes, all based on the assumption that …

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Topics: Changing organisations culture change narrative research

Washington DC - courses coming up in September 2014

by Tony Quinlan on Sep 12, 2014 10:38:06 AM

Early bird discount's finished, but there's still time to book on the upcoming Washington DC Cognitive Edge courses - which would be highly recommended even if I weren't teaching with Michael Cheveldave. (I won't be there for the Narrative day on 2nd October, though - I'll have gone t …

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Topics: Organisational culture Branding Narrative Leadership Tools and techniques Complexity Communications Recommendations Knowledge SenseMaker Storytelling Events culture change Changing organisations Cognitive Edge datespecific

A new approach to corporate culture - scrap the values statements

by Tony Quinlan on May 6, 2011 7:16:00 PM

This time last week I was in Brussels, talking about internal communications - and made the point I always do about the problem with corporate values. They don't work. There's no context, they're generally meaningless (who's ever going to argue with them) and they're too easy to twist …

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Topics: Organisational culture Narrative Tools and techniques Communications culture change corporate culture corporate values

Qui persuadet persuadores

by Tony Quinlan on Feb 8, 2011 10:57:00 AM

I've just got the December/January issue of Melcrum's Strategic Communications Management (SCM) magazine - presumably because the February/March issue will have a great case study of a project we did last year with a pan-European salesforce to improve revenue and sales on a particular …

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Topics: Organisational culture Narrate news Communications SenseMaker culture change Changing organisations sensemaker case study melcrum strategic communications management internal communications change management

Solitude standing

by Tony Quinlan on Feb 1, 2011 11:47:00 AM

A colleague in an organisation I partner with recently asked me for a CV for the website. So far, so normal. Then they asked for a list of presentations - something I've never really pulled together before. So I delved through the conference folders to find those times when I've stood …

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Topics: Organisational culture Narrative Narrate news Complexity Communications creativity Storytelling conference culture change keynote Changing organisations speaker presentations

Information is to behaviour change as spaghetti is to a brick

by Tony Quinlan on Aug 31, 2010 10:49:17 PM

The title of this post comes from Wilbert E. Fordyce, who worked with people in chronic pain. It fascinates me that professionals who work in life and death fields understand (and get frustrated by) the fact that when people need to change their behaviour to save their lives, it's not …

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Topics: Organisational culture Complexity Communications culture change

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