When Departments Don't Talk: Making Sense of Organisational Complexity
by Tony Quinlan on Feb 28, 2025 12:30:00 PM
Complex organisational issues rarely have.... no wait, let’s try that one again.
Emergent Behaviours (And Culture) Are Patterned But Not Predictable
by Tony Quinlan on Feb 25, 2025 12:30:00 PM
Most people crave predictability in their organisations. It’s a natural human instinct to want control and structure, and many believe that achieving this would simplify the challenges of leadership. We plan strategies, set goals, and create processes, all based on the assumption that …
Using Stories To Increase Sales At Pfizer
by Tony Quinlan on Feb 21, 2025 11:49:27 AM
In late 2009, Pfizer's UK Primary Care regional office sought to enhance the performance of a mature medicine that, despite its own safety record, was affected by issues within its broader drug class. Recognising that sales representatives' confidence significantly influenced customer …
Why Is The Narrative Of Your Organisation Important?
by Tony Quinlan on Jan 27, 2025 12:30:00 PM
I suspect most of us have sat through those earnest presentations about organisational culture and storytelling. You know the ones - they tend to feature stock photos of diverse teams gathered around whiteboards, all pointing enthusiastically at something just out of frame. (I've alwa …
Building Teams That Can Effectively Manage Conflict
by Tony Quinlan on Nov 11, 2024 3:37:00 PM
Conflict is just a part of working in any team. Whether it's a disagreement on strategy, a clash of personalities, or different ideas about tackling a project, conflicts are going to happen. But here's the thing—not all conflicts are bad. When handled right, they can actually help wit …
How Narrative Analysis Can Help To Improve Service Delivery In Healthcare
by Tony Quinlan on Oct 11, 2024 10:00:00 AM
The healthcare sector is on a continuous journey of improvement. For senior managers to understand how to enhance patient care and treatment outcomes, they need access and the ability to make sense of up-to-date and comprehensive information. However, traditional data collection metho …
Promoting Organisational Development: The Impact Of Narrative Research
by Tony Quinlan on Sep 29, 2024 10:00:00 AM
Faced with a challenging economic landscape, many businesses seek ways to adapt, grow, and thrive. However, it’s difficult to do so without good, actionable information from key stakeholders. Narrative research has emerged as a powerful way to obtain and explore the stories and experi …
Why Embracing Culture Change Can Help To Build Healthier Organisations
by Tony Quinlan on Sep 9, 2024 10:00:00 AM
Let’s talk about company culture.
Is winter coming? A serious problem
by Tony Quinlan on Mar 11, 2020 3:42:00 PM
On the flight back from the Cultivating Leadership gathering, I finally watched Parasite. At one point, a ferocious rainstorm hits the city in which it takes place, and one of the members of a wealthy family comments on what a relief it is to have rain and how good it is for the garde …
Argh. When a helpful example is kept confidential
by Tony Quinlan on Nov 4, 2019 12:46:00 PM
No great thoughts today – the upcoming post on how not to restrict necessary feedback is drawing those for the moment.