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Name your customer

by Tony Quinlan on Oct 2, 2006 9:47:00 AM

One of the major problems with change programmes is that those involved focus on the organisation. There are good reasons, but it makes it an exercise in navel-gazing and group-think.

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Topics: Organisational culture Narrative Communications

Endings

by Tony Quinlan on Sep 12, 2006 10:36:00 AM

I recently posted on the need for putting endings on organisational stories. It's prompted some interesting responses and I'd like to throw some more fuel on the fire to illuminate some elements of this.

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Topics: Organisational culture Narrative Communications

Coordinating change

by Tony Quinlan on Sep 4, 2006 10:48:00 AM

Changing people in an organisation can become a battlefield. With, often, a change team or department (also known as Organisational Design, Strategy, etc), Human Resources, Training and Development (also known as Leadership these days) and Communications all staking out territories an …

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Topics: Organisational culture Communications

The story that never ends

by Tony Quinlan on Aug 31, 2006 4:24:00 PM

I don’t really believe all the talk of change fatigue I hear. Oh, I don’t deny that some people get tired of constant change programmes running, but that’s a different thing altogether. (I also don’t agree with that old change management cliche "No-one likes change except a baby with …

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Topics: Organisational culture Narrative Communications

The Scottish PC legend

by Tony Quinlan on Aug 14, 2006 9:02:00 PM

Happy birthday the PC – 25 years old. Back in 1995, when I first started looking at stories and narrative in change contexts, I was working at IBM’s manufacturing site in Greenock, Scotland. At the time, it was manufacturing all the PCs for Europe, Middle East and Africa. The site had …

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Topics: Organisational culture Narrative Communications

Engagement isn’t a strategy

by Tony Quinlan on Aug 11, 2006 10:21:00 AM

Spare us from this stuff. Please. The Institute of Directors is planning a conference The IoD Leadership Series – Part I: Developing Dynamic ‘People Strategies’: The Foundation of Successful Business

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Topics: Organisational culture Communications Employee engagement Engagement
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