Blog | Organisational culture (9)

Why make customers think about it from the organisation’s perspective?

by Tony Quinlan on Nov 16, 2006 8:29:00 AM

I’ve just had one of those frustratingly familiar online survey experiences. I’d gone online to check out my BTOpenzone account and struggled to find any details of it on either the www.btopenzone.com or bt.com sites.

Topics: Organisational culture Narrative Communications

Too Close to the Margin

by Tony Quinlan on Nov 15, 2006 11:12:00 AM

An interesting example from Computing of the drawbacks of going for maximum efficiency.

Topics: Organisational culture Complexity

Cowboys make Indians out of customers

by Tony Quinlan on Nov 15, 2006 8:03:00 AM

Two comments from people I respect have illuminated a pattern I’ve seen in many places.

Topics: Organisational culture Narrative Communications Cognitive science

Data doesn’t do it

by Tony Quinlan on Nov 9, 2006 9:15:00 AM

I was asked recently for a peer-reviewed piece that demonstrates why stories are better at communicating than data.

Topics: Organisational culture Narrative Complexity Communications Cognitive science

Get them while they’re fresh

by Tony Quinlan on Nov 8, 2006 8:57:00 AM

One of the most effective points on which to focus when you’re trying to change an organisation’s culture is on its most recent recruits. It’s not obvious – and often left to the vagaries of HR and training to put together an induction process.

Topics: Organisational culture Narrative

Achilles heels and body armour

by Tony Quinlan on Nov 3, 2006 4:26:00 PM

Earlier this week, I facilitated a conference session at which I’d also coached one of the in-house speakers. The speaker in question took one major step out of his comfort zone in finishing his speech on a different note.

Topics: Organisational culture Complexity

Bit part or starring role?

by Tony Quinlan on Oct 30, 2006 7:36:00 PM

I’m in Geneva today running a communications workshop and looking foolish as I struggle to get the hang of buses: how to pay, how to open bus doors and so on.

Topics: Organisational culture Narrative Communications Cognitive science

Taking responsibility for mistakes

by Tony Quinlan on Oct 25, 2006 10:46:00 AM

I’ve talked about the need to take ownership and responsibility before, but it’s worth mentioning again. I recently received an email from a newsletter provider admitting to a problem.

Topics: Organisational culture Communications

Employee surveys don’t provide answers

by Tony Quinlan on Oct 7, 2006 10:45:00 AM

Yesterday’s post on the FT article threw up some questions for me, in particular relating to the use of employee surveys and other tools that, in the words of the article, "take your staff’s pulse." Most of the tools we use, are sensible, rational questions in surveys, with a little s …

Topics: Organisational culture Narrative Communications Cognitive science

If we're talking about change, why is it the same old, same old?

by Tony Quinlan on Oct 3, 2006 9:28:00 AM

If there's one great flaw in most of the stories that organisations tell about change it's this:

Topics: Organisational culture Narrative Communications

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Why make customers think about it from the organisation’s perspective?

Too Close to the Margin

Cowboys make Indians out of customers

Data doesn’t do it

Get them while they’re fresh

Achilles heels and body armour

Bit part or starring role?

Taking responsibility for mistakes

Employee surveys don’t provide answers

If we're talking about change, why is it the same old, same old?

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