Taking responsibility for mistakes

by Tony Quinlan on Oct 25, 2006 10:46:00 AM

I’ve talked about the need to take ownership and responsibility before, but it’s worth mentioning again. I recently received an email from a newsletter provider admitting to a problem.

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Unintentional Design

by Tony Quinlan on Oct 24, 2006 4:00:00 PM

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The Change Angels’ Share of Performance

by Tony Quinlan on Oct 13, 2006 10:09:00 AM

Whisky makers have a concept of “the Angels’ Share” – it’s the 2% of whisky that evaporates each year as the whisky matures and mellows in the cask. Thankfully, they also understand that there’s little point in trying to improve efficiency and retain that 2% – it’s part of the process …

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Employee surveys don’t provide answers

by Tony Quinlan on Oct 7, 2006 10:45:00 AM

Yesterday’s post on the FT article threw up some questions for me, in particular relating to the use of employee surveys and other tools that, in the words of the article, "take your staff’s pulse." Most of the tools we use, are sensible, rational questions in surveys, with a little s …

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The story that never ends

by Tony Quinlan on Aug 31, 2006 4:24:00 PM

I don’t really believe all the talk of change fatigue I hear. Oh, I don’t deny that some people get tired of constant change programmes running, but that’s a different thing altogether. (I also don’t agree with that old change management cliche "No-one likes change except a baby with …

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Marketing isn’t quite a story

by Tony Quinlan on Aug 18, 2006 10:00:00 AM

I notice that Seth Godin’s talking about marketing as storytelling again over at Guy Kawasaki’s Signum sine tinnitu in this post: Ten Questions with Seth Godin

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The Scottish PC legend

by Tony Quinlan on Aug 14, 2006 9:02:00 PM

Happy birthday the PC – 25 years old. Back in 1995, when I first started looking at stories and narrative in change contexts, I was working at IBM’s manufacturing site in Greenock, Scotland. At the time, it was manufacturing all the PCs for Europe, Middle East and Africa. The site had …

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Engagement isn’t a strategy

by Tony Quinlan on Aug 11, 2006 10:21:00 AM

Spare us from this stuff. Please. The Institute of Directors is planning a conference The IoD Leadership Series – Part I: Developing Dynamic ‘People Strategies’: The Foundation of Successful Business

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Bigenders, little-enders, egg-eaters and body-builders

by Tony Quinlan on Aug 2, 2006 10:35:00 AM

This comes as an ongoing relief. There are places (still!) where communications tools are debated and discussed and practitioners are concerned with online vs offline tools – the modern PR equivalent of Lilliput vs Blefescu (the islands that argued over whether to eat eggs big end fir …

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Pay attention

by Tony Quinlan on Jul 24, 2006 10:35:00 AM

Where do you direct people’s attention in your organisation? What are the overriding figures and measurements you use? and why don’t they see more than just those?

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