Blog | Communications (9)

Data doesn’t do it

by Tony Quinlan on Nov 9, 2006 9:15:00 AM

I was asked recently for a peer-reviewed piece that demonstrates why stories are better at communicating than data.

Topics: Organisational culture Narrative Complexity Communications Cognitive science

Bit part or starring role?

by Tony Quinlan on Oct 30, 2006 7:36:00 PM

I’m in Geneva today running a communications workshop and looking foolish as I struggle to get the hang of buses: how to pay, how to open bus doors and so on.

Topics: Organisational culture Narrative Communications Cognitive science

Taking responsibility for mistakes

by Tony Quinlan on Oct 25, 2006 10:46:00 AM

I’ve talked about the need to take ownership and responsibility before, but it’s worth mentioning again. I recently received an email from a newsletter provider admitting to a problem.

Topics: Organisational culture Communications

Employee surveys don’t provide answers

by Tony Quinlan on Oct 7, 2006 10:45:00 AM

Yesterday’s post on the FT article threw up some questions for me, in particular relating to the use of employee surveys and other tools that, in the words of the article, "take your staff’s pulse." Most of the tools we use, are sensible, rational questions in surveys, with a little s …

Topics: Organisational culture Narrative Communications Cognitive science

The Benefits of Commuting

by Tony Quinlan on Oct 4, 2006 10:01:00 AM

Last year when David Tebbutt and I ran our workshop on New Media in Amsterdam last year, one of the places we disagreed was around podcasts. Tebbo thought they were a problem - too time-intensive and demanding your attention, as opposed to skim-able blogs.

Topics: Narrative Communications

If we're talking about change, why is it the same old, same old?

by Tony Quinlan on Oct 3, 2006 9:28:00 AM

If there's one great flaw in most of the stories that organisations tell about change it's this:

Topics: Organisational culture Narrative Communications

Name your customer

by Tony Quinlan on Oct 2, 2006 9:47:00 AM

One of the major problems with change programmes is that those involved focus on the organisation. There are good reasons, but it makes it an exercise in navel-gazing and group-think.

Topics: Organisational culture Narrative Communications

Endings

by Tony Quinlan on Sep 12, 2006 10:36:00 AM

I recently posted on the need for putting endings on organisational stories. It's prompted some interesting responses and I'd like to throw some more fuel on the fire to illuminate some elements of this.

Topics: Organisational culture Narrative Communications

Coordinating change

by Tony Quinlan on Sep 4, 2006 10:48:00 AM

Changing people in an organisation can become a battlefield. With, often, a change team or department (also known as Organisational Design, Strategy, etc), Human Resources, Training and Development (also known as Leadership these days) and Communications all staking out territories an …

Topics: Organisational culture Communications

The story that never ends

by Tony Quinlan on Aug 31, 2006 4:24:00 PM

I don’t really believe all the talk of change fatigue I hear. Oh, I don’t deny that some people get tired of constant change programmes running, but that’s a different thing altogether. (I also don’t agree with that old change management cliche "No-one likes change except a baby with …

Topics: Organisational culture Narrative Communications

6 7 8 9 10

Data doesn’t do it

Bit part or starring role?

Taking responsibility for mistakes

Employee surveys don’t provide answers

The Benefits of Commuting

If we're talking about change, why is it the same old, same old?

Name your customer

Endings

Coordinating change

The story that never ends

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