It’s the little things
by Tony Quinlan on May 10, 2007 12:00:00 PM
Organisational culture is an interesting thing.
The challenge of communications?
by Tony Quinlan on Mar 7, 2007 11:00:00 AM
In the recent Euroblog 2007 survey, the following question/response combination was included:
Prague notes
by Tony Quinlan on Feb 15, 2007 9:30:00 PM
Speaking in Prague to UNICEF fundraisers from around the world, I referenced various things. As promised, here are the notes.
Who’s the bad guy?
by Tony Quinlan on Feb 5, 2007 7:30:00 PM
Another interesting piece from Malcolm Gladwell in the New Yorker. "Open Secrets" uses the Enron story to talk about the difference between puzzles and mysteries, which fit beautifully into the Cognitive Edge complexity framework neatly. But there’s a further angle to the article that …
Metaphor as indicator
by Tony Quinlan on Jan 11, 2007 9:00:00 PM
Catching up on some podcasts, I’m listening to SciPod – the New Scientist podcast from 20060908 last year. There’s a piece on the Macbeth effect – research around how physical cleanliness is related to morality. It’s from the University of Toronto’s Rotman School of Management. The st …
Overkill, Overbore, Underachieve
by Tony Quinlan on Nov 24, 2006 3:00:00 PM
I was talking with a colleague recently about a project she was peripherally involved in. One of her clients is very command-and-control, by-the-numbers (mostly made up of engineers, maintenance men, manual workers) and is about to embark on a large-scale change communications project …
Why make customers think about it from the organisation’s perspective?
by Tony Quinlan on Nov 16, 2006 8:29:00 AM
I’ve just had one of those frustratingly familiar online survey experiences. I’d gone online to check out my BTOpenzone account and struggled to find any details of it on either the www.btopenzone.com or bt.com sites.
Cowboys make Indians out of customers
by Tony Quinlan on Nov 15, 2006 8:03:00 AM
Two comments from people I respect have illuminated a pattern I’ve seen in many places.
Data doesn’t do it
by Tony Quinlan on Nov 9, 2006 9:15:00 AM
I was asked recently for a peer-reviewed piece that demonstrates why stories are better at communicating than data.
Get them while they’re fresh
by Tony Quinlan on Nov 8, 2006 8:57:00 AM
One of the most effective points on which to focus when you’re trying to change an organisation’s culture is on its most recent recruits. It’s not obvious – and often left to the vagaries of HR and training to put together an induction process.