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The Change Angels’ Share of Performance
by Tony Quinlan on Oct 13, 2006 10:09:00 AM
Whisky makers have a concept of “the Angels’ Share” – it’s the 2% of whisky that evaporates each year as the whisky matures and mellows in the cask. Thankfully, they also understand that there’s little point in trying to improve efficiency and retain that 2% – it’s part of the process …
Topics:
Cognitive science
Employee surveys don’t provide answers
by Tony Quinlan on Oct 7, 2006 10:45:00 AM
Yesterday’s post on the FT article threw up some questions for me, in particular relating to the use of employee surveys and other tools that, in the words of the article, "take your staff’s pulse." Most of the tools we use, are sensible, rational questions in surveys, with a little s …
Pay attention
by Tony Quinlan on Jul 24, 2006 10:35:00 AM
Where do you direct people’s attention in your organisation? What are the overriding figures and measurements you use? and why don’t they see more than just those?
Topics:
Cognitive science
Mirror neurons
by Tony Quinlan on Jul 21, 2006 6:10:00 PM
New evidence indicates clues about the source of empathy – mirror neurons.
Topics:
Cognitive science
Process vs innovation, rational thought vs cognitive patterns
by Tony Quinlan on Jul 19, 2006 10:06:00 AM
For a very limited time, McKinsey has The McKinsey Quarterly: The adaptable corporation available to read and download for readers of their Strategy newsletter. It’s a good piece, and highlights some key points that many modern organisations are not just failing at, but actively obstr …
Topics:
Cognitive science
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